System Status

Current system status and uptime information for the UltimateIntel platform. This page provides real-time operational status, historical uptime data, maintenance schedules, and incident communication details.

Current Status: Private Beta UltimateIntel is currently operating in private beta with limited access. All core services are operational and monitored continuously. Beta participants receive direct notification of any service disruptions or planned maintenance windows via their registered email address.

Uptime Target: 99.9 Percent We target 99.9 percent uptime for all production services measured on a monthly basis. This translates to a maximum of 43.8 minutes of unplanned downtime per month. Our actual uptime during the beta period has consistently exceeded this target. Uptime is measured from the perspective of the API gateway, the single public entry point for all platform interactions.

Architecture Overview The UltimateIntel platform consists of 11 Cloud Run microservices deployed on Google Cloud Platform. The API gateway handles all external traffic and routes requests to internal services. Each service runs independently with its own health monitoring, auto-scaling configuration, and failure isolation. This means that an issue in one service (for example, a connector sync failure) does not affect other services (for example, query processing or morning brief delivery).

Service dependencies are managed through circuit breakers and exponential backoff retry policies. If a downstream service is temporarily unavailable, the calling service degrades gracefully rather than failing completely. Pub/Sub messaging provides asynchronous decoupling between services, ensuring that temporary outages do not cause data loss.

Monitoring Stack Our monitoring infrastructure includes health check endpoints on every service polled every 30 seconds, structured logging with Pino routed to Google Cloud Logging for centralized analysis, custom metrics tracking request latency, error rates, and throughput per service, automated alerting with PagerDuty integration for critical and high-severity incidents, and synthetic monitoring that simulates user queries every 5 minutes to detect issues proactively.

Dashboards track key performance indicators in real time including API gateway response time (p50, p95, p99), query engine processing time by complexity class, connector sync success rates and data freshness, morning brief generation and delivery success rates, and error rates by service and endpoint.

SLA Details Our Service Level Agreement defines the following commitments for production customers. Availability of 99.9 percent measured monthly. API gateway response time of less than 200 milliseconds at the 95th percentile for request routing. Query engine response time of less than 120 seconds for all query complexity classes. Morning brief delivery within 15 minutes of scheduled generation time. Connector data freshness within the configured sync interval plus a 5-minute tolerance.

SLA credits are applied automatically when targets are missed. If monthly availability falls below 99.9 percent, affected customers receive service credits proportional to the duration and severity of the outage. Enterprise and Strategic plan customers have custom SLA terms documented in their service agreements.

Incident Response We maintain a documented incident response plan with defined severity levels. Critical incidents affecting all users receive a 15-minute response time. High severity incidents affecting a subset of users receive a 1-hour response time. Medium severity incidents with degraded performance receive a 4-hour response time. Low severity incidents with minimal user impact receive a 24-hour response time.

During incidents, status updates are posted every 30 minutes for critical incidents and every hour for high-severity incidents. Post-incident reviews are published within 5 business days for all critical and high-severity incidents.

Scheduled Maintenance Windows Planned maintenance is scheduled during low-traffic periods, typically Tuesdays and Thursdays between 02:00 and 06:00 UTC. Customers are notified at least 72 hours in advance of any planned maintenance. Most maintenance activities are performed with zero downtime using rolling deployments. When downtime is required, it is communicated with specific duration estimates and typically does not exceed 30 minutes. Emergency maintenance may occur outside scheduled windows for critical security patches.

A public status page with real-time service health, historical uptime data, and incident history will be available when we launch publicly. For current status inquiries during the beta period, contact us through our support form.