Contact

We would love to hear from you. Our team is distributed across multiple time zones and we strive to respond to all inquiries promptly. Below you will find the best way to reach us for different types of requests.

General Inquiries Use our support form for general questions about UltimateIntel, our technology, or our company. We monitor incoming messages throughout business hours and aim to respond within 24 hours. For frequently asked questions about features, pricing, and getting started, please visit the relevant pages on our website which provide detailed information.

Enterprise Sales For enterprise pricing, custom deployment discussions, volume discounts, and dedicated success team arrangements, select "Enterprise inquiry" in our support form. Our enterprise team handles requests from organizations with complex requirements including custom SLAs, on-premise deployment, regulatory compliance needs, and multi-region data residency. Enterprise consultations typically begin with a discovery call to understand your specific requirements followed by a tailored proposal.

Technical Support For technical issues including connection problems, query errors, data discrepancy reports, and platform access issues, select "Technical issue" in our support form. Please include as much detail as possible including error messages, affected systems, and steps to reproduce the issue. We respond to technical issues within 24 hours for standard support, 4 hours for priority support, and 1 hour for dedicated support customers.

Security For security concerns including vulnerability reports, suspicious activity, and compliance questions, select "Security concern" in our support form. Security issues are triaged immediately by our security team regardless of your plan tier. If you have discovered a potential security vulnerability, please provide a detailed description of the issue and steps to reproduce it. We acknowledge security reports within 4 hours and provide an initial assessment within 24 hours.

Office Hours We offer weekly office hours for beta participants and prospective customers. These 30-minute sessions provide an opportunity to ask questions, see product demonstrations, and discuss your specific use case with our team. Office hours are held every Tuesday and Thursday. Contact us through our support form to schedule a session.

Response Times Standard support: 24-hour response time. Priority support (Business plan): 4-hour response time. Dedicated support (Enterprise plan): 1-hour response time. Security concerns: 4-hour acknowledgment regardless of plan. Enterprise sales: 24-hour initial response followed by scheduled consultation.

Partnership Inquiries We welcome partnership discussions with SaaS platforms, system integrators, consulting firms, and technology providers. If you are interested in integrating with UltimateIntel, offering our platform to your customers, or exploring a strategic partnership, please select "Partnership" in our support form and describe your organization and the partnership opportunity.

Investor Relations For investor inquiries, select "Investor relations" in our support form. Please include your firm name, investment focus, and stage preference. We will route your inquiry to the appropriate member of our leadership team.

Frequently Asked Questions How quickly can I get started? Most teams are connected and asking their first questions within 5 minutes. Our pre-built connectors handle authentication and schema mapping automatically. What data do you access? We only access the data you explicitly authorize through connector setup. Each connector requests the minimum permissions needed to provide intelligence. Can I disconnect a data source? Yes, you can disconnect any data source at any time through your account settings. Disconnecting immediately stops data syncing and you can request deletion of previously synced data. Is there a free trial? Every plan includes a 14-day free trial with full access to all features at your plan tier. No credit card required to start.